Privacy Policy

1. Who is responsible for your information

The controller responsible for personal information described in this policy is Elvarinothessaria Ltd, trading as Elvarinothessaria.

We handle personal information in accordance with applicable United Kingdom data-protection law, including the UK GDPR and the Data Protection Act 2018. Where another rule applies to a particular processing activity, we also aim to meet that requirement.

2. Information we may collect

The information we receive depends on how you deal with the workshop. It may include your name, postal address, email address, telephone number, details of a watch or clock, photographs you choose to provide, repair history, service instructions, correspondence, collection or delivery details, transaction records and records of work carried out.

When you use the website, basic technical information may also be processed by the server needed to deliver pages and protect the service, such as request time, requested file, browser information and network address. This website does not intentionally use advertising profiles or third-party behavioural tracking.

3. Why we use personal information

We use personal information only where we have a defined purpose. Typical purposes include:

• responding to enquiries and deciding whether we can assess a timepiece;
• preparing estimates, scopes of work and repair records;
• communicating about approval, changed findings, collection or return;
• performing repair, servicing or restoration requested by a customer;
• maintaining accounting, transaction and service-history records;
• handling complaints, warranty questions and disputes;
• protecting the workshop, customers and property from fraud, misuse or security incidents;
• meeting legal, tax, record-keeping and regulatory obligations.

4. Lawful bases

Contract and steps before a contract

We may process contact details and information about the timepiece where this is necessary to respond to a request, provide an estimate, carry out approved work, arrange handover or administer the customer relationship.

Legal obligation

Some records must be kept or disclosed because the law requires it, for example certain accounting or compliance records.

Legitimate interests

We may rely on legitimate interests for proportionate activities such as maintaining service records, improving workshop administration, preventing misuse, establishing or defending legal claims, and keeping evidence of customer instructions. We consider the impact on individuals before relying on this basis.

Consent

Where consent is the appropriate basis, it will be requested separately and can be withdrawn for future processing. Withdrawal does not make earlier processing unlawful.

5. Photographs and information about timepieces

Photographs may incidentally contain personal information, engravings, inscriptions or other identifying detail. We use submitted images for the enquiry or service purpose for which they were provided. We do not publish customer photographs merely because they were supplied for assessment.

6. Sharing information

We do not sell personal information. Information may be shared only where reasonably necessary with service providers supporting hosting, secure communications, accounting, payment administration, delivery, professional advice, data storage or technical maintenance. Providers are expected to handle information only for the agreed purpose and with appropriate safeguards.

We may also disclose information where required by law, where necessary to protect legal rights, or in connection with a legitimate business reorganisation where appropriate protections are in place.

7. International transfers

Where a supplier processes personal information outside the United Kingdom, we take reasonable steps to ensure that a lawful transfer mechanism and appropriate safeguards are used when required. The exact safeguard depends on the destination, supplier and legal framework in force at the time.

8. How long information is kept

We keep information only for as long as it is reasonably needed for the relevant purpose. Enquiry records that do not lead to work are normally kept for a shorter period than completed job records. Transaction, accounting, warranty, dispute and service-history information may need to be retained for longer. Retention may also be extended where a legal claim, complaint, fraud concern or statutory requirement makes that necessary.

9. Security

We use proportionate organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. Measures can include access restriction, software maintenance, secure storage practices, controlled workshop records and minimisation of the data collected. No system can provide an absolute guarantee, so controls are reviewed in proportion to the risks involved.

10. Your data-protection rights

Depending on the circumstances and the lawful basis used, you may have rights to request access, correction, deletion, restriction, objection, portability, or information about how your data is processed. Some rights are subject to conditions and exemptions, so a request does not always require the information to be deleted or transferred.

To make a request, contact us using the details above. We may need enough information to confirm identity and locate the relevant records. We will respond within the period required by applicable law, subject to any lawful extension for complex or multiple requests.

11. Complaints

If you have a concern about how we use personal information, contact us first so we can investigate. You also have the right to complain to the United Kingdom supervisory authority, the Information Commissioner's Office, where applicable.

12. Children

The workshop service and this website are intended for adults arranging repair or restoration services. We do not intentionally design the site to collect personal information from children.

13. Automated decisions

We do not use personal information submitted through this website to make solely automated decisions that produce legal or similarly significant effects.

14. Changes to this policy

We may update this policy to reflect changes in law, workshop administration or the way the website operates. The date at the top identifies the current version. Material changes will be reflected in the wording made available on this page.